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Surgery Afternoon Closure 12th September

The Surgery will be closed on both sites on the afternoon of Thursday 12th September 2024 from 1:00pm for clinical staff training which has been provided by Cwm Taf Morgannwg Health Board across Rhondda Cynon Taf and Merthyr.

From 1:00pm on the 12th September our telephone system will move to an automated message providing contact details for a covering GP Team. This team will only be able to deal with urgent medical problems that cannot wait until the following day. They will not be able to deal with general queries.

Please remember that you should ring 999 for medical emergencies or 111 for NHS health advice.

The Surgery will open as normal from 8:00am the following day, Friday 13th September 2024.

GP Access Monthly Data – May 2024

Access data for Foundry Town Clinic during May 2024. Click on the image for a more detailed view.

Chart of FTC GP Access May 2024
Total number of calls to surgery
Number of calls answered within two minutes
Number of calls abandoned
Items issued via prescription
Referrals made
Fit Notes issued
Administrative Communications (letters/emails)
Text Messages Sent/Received
Total digital requests submitted to practice
Appointments – Total
Appointments – Seen
Appointments – DNA
Key to symbols

Surgery Afternoon Closure

The Surgery will be closed on both sites on the afternoon of Thursday 18th July 2024 for clinical and non-clinical staff training. This training afternoon applies across Rhondda Cynon Taf and Merthyr. 

From 12:30pm on that Thursday our telephone system will move to an automated message providing contact details for a covering GP team. This team will only be able to deal with urgent medical problems that cannot wait until the following day. They will not be able to deal with general enquiries.

Please remember that you should ring 999 for medical emergencies or 111 for NHS health advice.

The Surgery will be open as normal from 8:00am the following day, Friday 19th July 2024.

Practice Opening Hours and Phone Line Availability

In Wales GP Practice opening times are changing. From the 1st July 2024 we are open and physically accessible to patients during the following hours:

Monday to Friday: 8:00 AM to 6:00 PM

Please note that while our premises remain open until 6:00 PM, our phone lines are available for queries only after this time, and not for face-to-face appointments.

Phone Line Availability

Monday to Friday: 8:00 AM to 6:00 PM (full service)

After 6:00 PM: Queries only

We strive to provide the highest quality care and ensure accessibility for all our patients.

GP Access Monthly Data – February 2024

Access data for Foundry Town Clinic during February 2024. Click on the image for a more detailed view.

Chart of FTC GP Access January 2024
Total number of calls to surgery
Number of calls answered within two minutes
Number of calls abandoned
Items issued via prescription
Referrals made
Fit Notes issued
Administrative Communications (letters/emails)
Text Messages Sent/Received
Total digital requests submitted to practice
Appointments – Total
Appointments – Seen
Appointments – DNA
Key to symbols

Skills for Adolescent Well Being (SWELL) Study

Young people aged 13-17 and their parent/carer can take part in the Skills for Adolescent Wellbeing(SWELL) study. The study will offer support for low mood in parents.  It will also test whether an online group cognitive behavioural therapy (CBT) programme for young people can help protect against depression and improve quality of life in young people.

See the flyer below for details.

Flyer for the SWELL Study

GP Access Monthly Data – January 2024

Access data for Foundry Town Clinic during January 2024. Click on the image for a more detailed view.

Chart of FTC GP Access January 2024
Total number of calls to surgery
Number of calls answered within two minutes
Number of calls abandoned
Items issued via prescription
Referrals made
Fit Notes issued
Administrative Communications (letters/emails)
Text Messages Sent/Received
Total digital requests submitted to practice
Appointments – Total
Appointments – Seen
Appointments – DNA
Key to symbols

Service Update

Junior doctors will be striking in Wales on the Wednesday 21st, Thursday 22nd and Friday 23rd of February 2024. Our Surgery will remain open during this time, however, the strike will impact our service availability, and you may find the service busier than normal during this time.

On the Wednesday and Friday we will be unable to provide house visits except for our palliative patients.

We recommend also trying the following services if you are having difficulty in accessing our care:

  • NHS Advice – https://www.nhs.uk
  • Our website for eConsults, including for sick notes
  • NHS 111 – Call 111 or visit https://111.wales.nhs.uk for medical advice or mental health support
  • Your pharmacist who can treat common ailments
  • Your optician for any eye problems
  • Your dentist for any dental issues

Please also remember the strikes will affect emergency services and A+E waiting times. However, if you feel your illness is life-threatening please still present to the hospital or call 999.