We are open as normal for the rest of this week (29th-31st December) but due to a high level of reception staff shortages there may be significant delays in getting through to the Surgery on the telephone. Please be patient, calls will be handled as quickly as we are able.
If you are able to do an e-consultation online please do so to avoid possible long waits on the telephone. The doctor will arrange any necessary face-to-face or telephone contact.
The Surgery will be closing at 6:30pm on Christmas Eve (Friday 24th December), will be closed on the Christmas and Boxing Day bank holidays (Monday 27th and Tuesday 28th December) and also on the New Year’s Day bank holiday (Monday 3rd January).
The Surgery will be open as normal on Wednesday 29th – Friday 31st December and then resume as normal from Tuesday 4th January.
Cwm Taf Morgannwg University Health Board have provided us with details of pharmacy opening hours in the area over the Christmas and New Year period:
As patients who have seen Dr Jones will realise, she is pregnant. From now until she goes on maternity leave at the beginning of March she will only be doing telephone or video consultations. She will still see those who have a face to face appointment arranged for this week (20-24 December).
The Surgery is continuing to provide Flu Vaccination Clinics every weekday. There are plenty of appointments available next week, including Monday. For those patients who have difficulty attending on weekdays we are running a clinic on Saturday 6th November 8:30am – 2pm. This is also by appointment. Any patients aged 50 or over or younger patients in an at risk group are eligible.
It is important for people to get a flu vaccination this year if they are eligible as there is an increased risk to health if people catch flu and COVID-19 at the same time. With the reduced social mixing over last winter people will also have less immunity to winter viruses, including flu.
Our flu vaccination clinics have now started. We have morning and afternoon vaccination clinics running most days at both sites. Please phone the Surgery to make an appointment.
If you are a housebound patient requiring a flu vaccination please contact the Surgery to make sure you are added to our housebound list, which will be running through October.
There are three different vaccination clinics, detailed as follows. If you are not sure if you are in an at risk category (for example asthma, diabetes, heart disease, kidney disease and neurological disease) please contact the surgery.
65 and over
All patients aged 65 years old and over
18 to 64
At risk patients aged 18–49 years old
All patients aged 50–64 years old
Under 18 (nasal flu vaccination)
All 2–3 year olds – if not having vaccination in school or if your child has missed the vaccination
Community Health Councils (CHC’s) routinely seek feedback from patients and the public about their NHS services.
Cwm Taf Morgannwg CHC are interested in hearing about the patient experience of accessing Accident and Emergency departments located in Prince Charles Hospital, Princess of Wales Hospital and Royal Glamorgan Hospital. The CHC will share with Cwm Taf Morgannwg University Health Board and NHS service providers, what people in our communities tell them. This is so that the Health Board and NHS service providers can see what people think is working well and take action to improve the service where this is needed, as soon as possible.
What’s been your experience of accessing Emergency Care and treatment?
You can share your views with Cwm Taf Morgannwg CHC by completing their patient/ service user experience survey:
Unfortunately Dr Steve Chapman left the Surgery in May to work closer to home. Despite our best efforts we have been unable to replace him.
There is also limited locum doctor availability other than for telephone consultations. Although this is not ideal we have employed this service but hope it will not have to be our long-term option.
Please be aware that staff at the Surgery are working as hard as they can and we are seeing as many patients as possible without making the waiting room unsafe with too many patients. We would be grateful for your understanding.
Our phone lines are incredibly busy and staff are trying their best to answer in a timely manner. By giving the receptionists a brief problem summary it does mean that those who need to be seen, rather than having a telephone consultation, can be appointed appropriately, capacity allowing.
Thank you for reading this and bearing with us during this time of unprecedented demand and, unfortunately, lower GP numbers.
Our final two clinics for second dose COVID vaccinations are Friday 25th June 2021 in Aberaman and Tuesday 6th July 2021 in Aberdare.
If you have not received an appointment for either of these dates please contact the Surgery as there are plenty of appointments left. There must be at least 8 weeks between your first and second vaccinations.
If you are unable to attend or the 8 weeks is after these dates please contact the Cwm Taf Community Vaccination Centre (see previous posts for contact details) to get your vaccination done there.