Category Archives: News

First Contact Physiotherapy

Who is it for?

The First Contact physiotherapy service is for people aged 16 and over with musculoskeletal conditions.  Musculoskeletal conditions affect bones, muscles and joints.

If you are registered with a GP surgery you can access a Physiotherapist in your surgery.

If you book an appointment with a First Contact Physiotherapist in your surgery, you do not need to see a GP first. 

Physiotherapists are experts in Musculoskeletal conditions. They can:

  • assess your problem, 
  • diagnose the issue
  • decide with you about a suitable management plan to help return to things that are important to you.

What do I need to know?

Many musculoskeletal (MSK) conditions do not need treatment and can improve with what is called ‘self-management’ which describes the things that you can do to help yourself.  If you want to know more about this you can follow this link. This approach will be discussed with you in your appointment if appropriate and the Physiotherapist can advise you on this.

What happens next?

To book an appointment with a Physiotherapist in your GP surgery for an assessment, ring your surgery and ask for an appointment with the Physiotherapist. 

If there are no available appointments, you can still refer yourself to Physiotherapy via the link below. Your referral will be reviewed and added to the waiting list. If needed, a physiotherapist may contact you by phone to clarify the information you have provided.

Refer yourself to Physiotherapy in the hospital: Self-referral link/form/

GP Access Monthly Data – February 2025

Access data for Foundry Town Clinic during February 2025. Click on the image for a more detailed view.

Chart of FTC GP Access February 2025
Total number of calls to surgery
Number of calls answered within two minutes
Number of calls abandoned
Items issued via prescription
Referrals made
Fit Notes issued
Administrative Communications (letters/emails)
Text Messages Sent/Received
Total digital requests submitted to practice
Appointments – Total
Appointments – Seen
Appointments – DNA
Key to symbols

Surgery Afternoon Closure 20th March

The Surgery will be closed on both sites on the afternoon of Thursday 20th March 2025 from 1:00pm for clinical staff training which has been provided by Cwm Taf Morgannwg Health Board across Rhondda Cynon Taf and Merthyr.

From 1:00pm on the 20th March our telephone system will move to an automated message providing contact details for a covering GP Team. This team will only be able to deal with urgent medical problems that cannot wait until the following day. They will not be able to deal with general queries.

Please remember that you should ring 999 for medical emergencies or 111 for NHS health advice.

The Surgery will open as normal from 8:00am the following day, Friday 21st March 2025.

GP Access Monthly Data – January 2025

Access data for Foundry Town Clinic during January 2025. Click on the image for a more detailed view.

Chart of FTC GP Access January 20245
Total number of calls to surgery
Number of calls answered within two minutes
Number of calls abandoned
Items issued via prescription
Referrals made
Fit Notes issued
Administrative Communications (letters/emails)
Text Messages Sent/Received
Total digital requests submitted to practice
Appointments – Total
Appointments – Seen
Appointments – DNA
Key to symbols

GP Access Monthly Data – December 2024

Access data for Foundry Town Clinic during December 2024. Click on the image for a more detailed view.

Chart of FTC GP Access September 2024
Total number of calls to surgery
Number of calls answered within two minutes
Number of calls abandoned
Items issued via prescription
Referrals made
Fit Notes issued
Administrative Communications (letters/emails)
Text Messages Sent/Received
Total digital requests submitted to practice
Appointments – Total
Appointments – Seen
Appointments – DNA
Key to symbols