Community Health Councils (CHC’s) routinely seek feedback from patients and the public about their NHS services.
Cwm Taf Morgannwg CHC are interested in hearing about the patient experience of accessing Accident and Emergency departments located in Prince Charles Hospital, Princess of Wales Hospital and Royal Glamorgan Hospital. The CHC will share with Cwm Taf Morgannwg University Health Board and NHS service providers, what people in our communities tell them. This is so that the Health Board and NHS service providers can see what people think is working well and take action to improve the service where this is needed, as soon as possible.
What’s been your experience of accessing Emergency Care and treatment?
You can share your views with Cwm Taf Morgannwg CHC by completing their patient/ service user experience survey:
Alternatively, you may wish to speak to a CHC member of staff, who will complete the survey on your behalf over the telephone.
You can contact your local CHC via:-
Tel: 01443 405830 (please note calls are currently being diverted to a mobile number)
Email: [email protected]
Text: 62277 (begin your message with CTMCHC followed by your feedback)
Post: Cwm Taf Morgannwg Community Health Council, Ty Antur, Park Navigation, Abercynon, CF45 4SN
You can also follow Cwm Taf Morgannwg CHC – your independent NHS health watchdog – on Facebook, Twitter & Instagram.
Unfortunately Dr Steve Chapman left the Surgery in May to work closer to home. Despite our best efforts we have been unable to replace him.
There is also limited locum doctor availability other than for telephone consultations. Although this is not ideal we have employed this service but hope it will not have to be our long-term option.
Please be aware that staff at the Surgery are working as hard as they can and we are seeing as many patients as possible without making the waiting room unsafe with too many patients. We would be grateful for your understanding.
Our phone lines are incredibly busy and staff are trying their best to answer in a timely manner. By giving the receptionists a brief problem summary it does mean that those who need to be seen, rather than having a telephone consultation, can be appointed appropriately, capacity allowing.
Thank you for reading this and bearing with us during this time of unprecedented demand and, unfortunately, lower GP numbers.
The NHS COVID Pass allows you to show others that you’ve received a COVID-19 vaccine when travelling abroad.
You can access your NHS COVID Pass for international travel online and download or print the Pass as a PDF document.
Do not request a vaccination certificate from the GP Surgery or vaccination centre. The Surgery cannot provide letters showing your COVID-19 vaccination status.
For details see the NHS Wales COVID Pass web page.
Our final two clinics for second dose COVID vaccinations are Friday 25th June 2021 in Aberaman and Tuesday 6th July 2021 in Aberdare.
If you have not received an appointment for either of these dates please contact the Surgery as there are plenty of appointments left. There must be at least 8 weeks between your first and second vaccinations.
If you are unable to attend or the 8 weeks is after these dates please contact the Cwm Taf Community Vaccination Centre (see previous posts for contact details) to get your vaccination done there.
The Surgery has nearly completed vaccinating our eligible patients with their second COVID vaccine.
If you had your first vaccine from us over 8 weeks ago and have not been given an appointment for your second vaccine please contact the surgery. All weekend clinics have now finished, vaccinations will be carried out during normal surgery hours.
Please note that the Surgery is no longer able to give any first vaccine doses. If you have not had your first vaccine yet please contact the Cwm Taf Vaccination advice line by email at [email protected] or telephone them at (01685) 726464. They are open seven days a week, 9:00am to 4:30pm.
The Surgery has now given 3441 COVID vaccine doses. We would like to reiterate that we are now only able to give second dose vaccines.
This weekend, on Saturday 8th May, we will be vaccinating those who received their first vaccination dose on the weekend of 20th/21st February.
If you had your first dose on or before these dates and have not already received an appointment please contact the Surgery.
If you have not had your first vaccine yet and are in the eligible groups/age range please contact the Cwm Taf Vaccination advice line by email at [email protected] or telephone them at (01685) 726464. They are open seven days a week, 9:00am to 4:30pm.
For detailed up-to-date information please see the the Cwm Taf COVID-19 Vaccine Information page.
The Surgery is continuing to only give second doses of the COVID-19 vaccine. This Saturday, 24th April 2021, we are vaccinating those who had their first vaccination on the weekend of the 6th/7th February.
If you have not been contacted yet for this, or if you had your first vaccine earlier than this and have not had your second vaccination yet, please ring either of the surgeries to book your Saturday appointment.
We will be closed on Friday 2nd April and Monday 5th April because of the Bank Holidays. The Surgery will therefore close at 6:30pm on Thursday 1st April and re-open at 8am on Tuesday 6th April.
For urgent care please call the GP Out-of-Hours Service on 111 (calls are free from landlines and mobiles). For advice you can call NHS Direct Wales on 0845 4647 or visit www.nhsdirect.wales.nhs.uk
We have now given 2400 first doses of the vaccine. As of next Friday (26th March 2021) we will be starting to call patients for their second dose of vaccine.
Limited vaccine supply means we will not be able to give any more first doses at present. The second dose of vaccine will be given within 12 weeks of the first. We will be contacting people for the second dose in the order in which they received their first dose from us.
Post edited and updated Tuesday 6th April
The Surgery has now attempted to reach everybody in the 18-64 age group with underlying health conditions (Eligibility for the vaccine) by phone. If you have not been contacted by us and feel you are in this group please ring the surgery before 3pm on Friday to make an appointment (and update your contact details if necessary).